How much of Twilio’s revenue comes from haram?

Twilio provides a cloud-based communications platform that enables businesses to embed voice, messaging, video, and email capabilities into their applications to communicate with their customers. 

Twilio’s platform facilitates services like phone support, automated appointment confirmations (SMS/phone call), shipping confirmations, customer verification at sign-up, and other customer contact solutions. 

Practical Islamic Finance concludes:

None of Twilio’s revenue comes from anything inherently haram.

Does Twilio rely on interest to operate?

According to the company’s annual report for the fiscal year ended December 31, 2020 (Numbers in thousands, U.S. dollars):

Interest Income: $0

Total Revenue: $1,761,776

Interest Expense: $24,980

Total Expenses: $2,252,755

Interest Income / Revenue: 0%

Interest Expense / Total Expense: 1.11%

Practical Islamic Finance concludes:

Riba is used but not relied upon in Twilio’s operations.

What is Twilio’s Environmental, Social, and Governance (ESG) impact?

Environment

No notable environmental highlights.

Social

In 2020, Twilio donated $1M to global Covid-19 relief efforts and matched an additional $88,000 from its employees.

Twilio has a high Glassdoor rating of 4.4 out of 5.0 from over 400 current and previous employees compared to a 3.3 average for all other Glassdoor rated companies.

Governance

No notable governance highlights.

Practical Islamic Finance concludes:

Twilio has a net positive ESG impact.

Comfort Rating

From Twilio’s business, financial, and ESG reviews, Practical Islamic Finance rates Twilio stock as:

Comfortable to invest in from a Halal perspective.

Sources

Twilio Customers

What is Twilio, and how does it work? An introduction to the leader in customer engagement

UNITED STATES SECURITIES AND EXCHANGE COMMISSION FORM 10-K TWILIO INC.  

2020 Impact Report